eMpTycuBe - Story of a Cube

Attention all celcom 3g broadband users!!!!!!!!

Attention!

I need your cooperation, im bringing this stuff to the head of celcom customer department Johor HQ by next week..by end of this month. I need your guys to do a bandwidth at www.speedtest.net test at times. maybe day or night time or maybe nboth ..during peak and non-peak hours.

Kindly post your bandwidth result here on my comment area. (by clicking at comment and post it there)

The format of the comment (example)

Name: Raja Akmal / emptycube (real name/or nicknames)

Location: Taman Tun Dr. Ismail, KL (your location while executing the test)

Date & Time test executed: 21 Nov 1.38pm (put the date n time is was executed)

Link of the result: (copy and paste the result here - direct link of the result)

Remarks: (if applicable - any comment or whatsoever)

Kindly post it that way on my comment area. I want this to become a proof to celcom later when i bring this matter to them personally and head to head style. I need as many as possible celcom users to post it there. This will become some sort of pettition with proof to them. Im doing it for the sake we, us all as the paid customers!!

“whats the purpose of paying for the stuff you didnt get”

international server - location singapore

local server - location cyberjaya

Tags: Celcom 3G, celcom 3g problem

Posted in celcom | 2 Comments »

Important stuff done! but still and Celcom network report

examination is history but still i have tons of works coming in my way. Seems like i cant really ’utilize’ my holiday this time. Cant do much..need to attend stuff here and there complete it and submit it… more or less like a labour workers but without any salary.

As for today, i didnt managed to go cycling nor to go online. the pc is always online but im not there… i barely get a or whatsoever.

Plus i got no idea what to blog for because all the stuff i did was a boring stuff and the coming one is super boring aswell…

Ehmm a little network report of the day

Celcom 3g seems to be NOT that stable yet due to god knows what the reason is, but im not going to complaint yet since it only happened sometimes.. It seems the network still have the bottleneck traffic occured during peak hours and internet peak hours for malaysian. the peak hours is aroun afternoon till aroundd 4pm and the internet peak hours is aroun 8pm till midnite.The speed is there but the latency is on the verge of acceptable and unacceptable level..Recent speedtest resukt shows considerable (means bout 2/3 of the 3g speed) bandwidth speed for internal sites and below average speed for the international links.. as told before by the celcom technician, the previous problem was the TMnut gateway located in Brickfield and Kelana Jaya which mainly conggested with demand but the supply is not there. They overlook the 3g side while upgrading the streamyx side. but how in the first place they didnt upgrade the system FIRST before the offer it? and as far as im concern …they using the same gateway for streamyx customer and celcom 3g customer.

It is obvious that celcom is the underlings of Tmnut but still…at least… duh..

im out for now…will keep you guys posted bout the network report…

ps: oh yeah..my blog is somehow become the one stop center of information and critic site for celcom 3g.. i think its time for me to become like Mr josh Lim with his www.redesignmalaysia.com while im going to unofficially name mine redesign celcom… hahaha

picture:the below average celcom 3g speed during daytime.

Tags: Celcom 3G, celcom 3g problem, complaint

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They are back on track

I’ve terminated my celcom broadband 68 package but my roomate had recently subscribe it bcoz basically we cant live without internet. He brought a brand new 3g cellphone and a celcom 3g card with broadband package on it. I asked him..

“Dont you notice that celcom 3g is sux lately”

he said

“Yeah, but its free…so i dont mind getting it”

It seems like his father company gave him this line and his father decided not to use it and pass to him instead. we tried and the speed seems to be ok… and to my suprised. I asked most of the ppl using the celcom 3g in UTM and theyy said the speed has improved significantly. Damnit, i just terminated my broadband package, and all getting better now. Maybe GOD just wanna let me terminate the package so i dont waste money on paying RM68 monthly becoz HE knew that the free one is coming. haha and maybe GOD wanna teach me to be a little bit more patient on stuff. Thank you Allah for showing me the lead. *wink

And now im back on track with internet connection in my room. Plus recently i’ve borrowed azreen’s (extrareen) 3g datacard and i plug in on my computer… haha easier no more “string” attached.

here’s my average daily result eversince we used it AGAIN

thank you celcom… and im sorry for all the harsh words….

ps: adakah aku terlalu kejam?

Tags: celcom, Celcom 3G

Posted in celcom | 7 Comments »

Finally, a PUSSY Technology

First of all…. sorry for using the word pussy but im pretty much angry with celcom 3g service now… after a day of testing from morning till nite… i notice the speed is only “fast” and almost 2/3 hit the supposed to be 3g speed is during 3am till around 8-9 am …. what the hell….!!! other than that… i will get this and most of the time slower…

im not testing on a www.speedtest.net only… i also test it using the Jaring bandwidth test. and the result is worst.

This test was executed at 6.30 pm ..and the PUSSY result is as follow

While another test using Jaring bandwidth test was executed around 7.40pm…Basically this is not really peak hours because around 12pm-6pm its almost impossible for browse any fucking website and it took me more than 15 minutes to load the GOOGLE.com page… darn!

You guys see now..why am i super angry, disappointed and feel like wanna bomb celcom HQ… fuck them..

i called them earlier around 3pm today and at first i asked them politely about the current 3g situation. i commented on the problem that arise as mention before which is from 30th October till 11 Nov which actually happened way before 30th october… but they only acknowledge the problem from 30thth till 11 nOv… the customer support says that the problem has been resolved and the network perform flawlessly… FUCK YOU… then i started to bashed the customer support and even tell her my complaint report reference number… and to my suprised..she said the report has been marked RESOLVED>… fuck them again…

well…i asked them to contact me…and i will terminate the broadband package…. Fin, sayonara Celcom 3g SUCKS!!!

ps: im getting bandwidth slower than a dial up… and i forgot to mentioned..during the call to the celcom careline… while waiting for the customer support to accept my call there is this advertisement loop celcom play while on hold on the phone.

There’s a quote stating that

“We offer the best mobility, wireless technology and communication service through out Malaysia”

Irony…FUCK CELCOM!

Tags: Celcom 3G, celcom 3g sucks, celcom 3g sux

Posted in celcom | 6 Comments »

12 Nov it is.. cont

the celcom 3g speed certainly not really stable yet… based on the results i get from www.speedtest.net .

Various results it is… early in the morning i can get up to 250 kbps…. woke up around 6.30am retest and managed to get 360kbps… and now 9 am back to 150kbps…. but one thing for sure…. the speed has improved a bit not like during those time…but still i need to keep this in view for some time before 100% judge the service…. seems like celcom do keep their words but still there are some patch here n there on the connection based on the latency and timed out pings…..

Will keep you guys posted in this few days….

Tags: Celcom 3G

Posted in Cube Story, News & Technology | No Comments »

12 Nov it is…..

Tags: Celcom 3G

Posted in Cube Story, News & Technology | 3 Comments »

Nov 11, that is what they said and Rm48.23 for my coins savings!

Today, i got 2 stories and an announcement to make.

1st (annoucement) - Celcom Customer Service had called me again today to reconfirm the problem and gave me a timeframe till 11.59pm of 11 Nov for the problem to solved. So here they kinda giving confirmation that on 0000 hours of 12 Nov 2007 there will be no more problem and the line should be going back to its normal speed without high latency and timeout. So im waiting for this Monday to give it a try and if the problem still not solve i will straight away drive the the nearest Celcom Centre… make some havoc there and terminate my line. no more excuses and stuff.

Ever since i start posting about celcom 3g service which brings to the slogan "celcom 3g sux" / "celcom 3g sucks" i received tons of emails and a number of comments regarding telco services in Malaysia. Some even backlink my post on their blog.. Not to mention high traffic and a good PR return on my site. Thanks to all readers…. Hereby i would like to point several comments and one threat comment i received ever since i started the post regarding celcom 3g services

Some of the comments i received;

Unsatisfied 3g celcom customer | | same here in uia. 3 magnificent words to describe celcom 3g: “fuck off celcom”

Celcom3g User | | Agree with you that Celcom’s service is going down the drain. Am thinking of moving to www.izzi.com.my Anybody used this before?

Celefinwe | | Boys, boys… Apa gaduh2 nie? eMpTycuBe, I’m a Celcom user too. Baru keluar 1st bill and baru bercadang nak daftar Mobile Broadband. Advice?

acapkali | | IP: 60.49.234.94 (with this IP since its kinda threat comment) sape suh guna celcom…ahahahahaha…nanti la ko….kitorg bar kan line ko…azab la ko…alamat ic ko kitorg ada…jaga2 adik……hahahahahahahahahahaha

zack | | (stories on his Maxis Broadband experienced)

thanks to all

——————————————————

1st story for today

Since its friday, went to the mosque for friday prayer and right before our prayer session i notice the guy in frontof my saf wearing a t-shirt with a catchy stuff on it. I ignore the stuff first and go on with the prayer session but after the prayer. i spoke to that guy and asked him, where he get that t-shirt…its kinda cool…

he said "ouh ini baju fact aku"

me: "ouh, okay"

the words printed on the back side of the t-shirt sound like this….

4 things that label u as a real engineer

- you plan your family vacation on a Gantt Chart (click link to see the meaning of Gantt Chart)- you debate for 2 hours for an experiment that take 5 minutes to be projected.

- you have more toys than your kids

- you always think to improve the stuff which is already commercialize

end of 1st story

————————————————

2nd story

My roomate and i counted or personal coin savings this morning before the friday prayer …. We were quite surprised when the total of our coins savings exceed the initial amount we expected. I managed to collect up to RM48.23 for all the coins i saved daily since the first day for this semester. and my roomate got a total of RM102.40 ( he got the higher number since he spend a lot on food and always bring the small change back) …. and what we did?… we went to our college mini mart and change it there since its almost the end of the semester….

moral of the story - do keep your small changes in one place and keep it stored with changes… one day you will be suprised on How much you have collected… My next target….1 year of small change savings…

end of story….

Tags: Celcom 3G, celcom 3g sux, savings

Posted in Cube Story, News & Technology | 8 Comments »

Good or Bad?

I’ve been a little bit messed up this week, bad temper, bad examination, bad god knows what else.

Operating System paper was a disaster, i left out 2 questions out of 8 questions. i basicalyy dunno what should i write on the answer column. Usually i wont leave an empty space. but… i did….. Not to say when ppl around me says that they can do it..although not sure wwhether its right or wrong but still they answered…. well ..my next paper is Computer Science Theory which i dunno what the hell is all about… im just not into those stuff.. gonna start my intensive study tomoro…. i guess..

ehmm today the celcom representative again called me and asked me bout the current connection.. still the same..slow and stuff. that person..named Diana says that there are major problem as mentioned earlier by other technical person to me ew days back but this time.. she gave me time frame… she said..all problem will be solve by 11 November…. she said..you have my word… ok… i keep ur promise… as she promised send a technical staff to my place come n see me and narrow down the problem… im happy with such promised although im not sure whether they really meant it or not…lucky me i record the conversation …. (im always switch my phone recorder on when i saw celcom senter number on my mobile for incoming calls)…

well… guys…stay tuned… coz i warned that diana person just now and told her..i will never stop complaining until this matter is resolved and if the problem still there on 12 November… God knows what im going to do… the words i gave to here might be consider like a threat… but dude…its my right to voice my disappointment.

….till then….

Tags: Celcom 3G, celcom 3g complaint, celcom 3g sucks, celcom 3g sux

Posted in Cube Story, News & Technology, celcom | No Comments »

Celcom - is it a feedback just to calm me down?

Someone from higher ranking than the normal operator or technical support call me around today and admit bout the current 3g problem that actually came from the Telekom gateway for the Celcom 3G service. She said… it will be resolved but she cant promised me any timeframe. as she explained i do asked her a couple of question which she said that she will get back to me ASAP for the answers.

Thank you for your feedback Celcom but im not sure whether this call u guys just wanna make me stop complaining and bashing for some time… or not…. i will give it a look for this matter….

my current Celcom 3G speed (more or less the same speed as normal dialup connection)

Tags: Celcom 3G, celcom 3g problem, Celcom sucks

Posted in celcom | 4 Comments »

Again another complaint to Celcom….this time I hit them hard

Well said, I made another complaint today around 8pm on 31 october 2007, at first I called and talk to a customer service assistant (guy) and I straight away asked him to forward me to technical department. But then this guy said he cant transfer me to the technical department regarding the current number im calling from since I may need to configure the phone im using now. I told him im not going to ask for the silly configuration and so on… I wanted to make a complaint to the technical department since this normal operator customer service wont have any idea what im going to asked for…. But this guy said he cant do that or else the technical department wont accept it. So I have no choice… I topup my maxis number and called them from my maxis number…

Another normal customer service operator answered the call and this time a women named kavitha… first things of the sound I asked her to transfer me to the technical department but she asked me for confirmation of my number and name and IC number. Ok fine… then she asked me why I need to be transferred to the technical department… I said I wanna make some complaints… and she said ok she will note it for reference and report… I said no!…since they cant do anything and you wont understand what im going to asked… she said she will try her best…..

i don’t want to bashed the normal customer service operator since they know nothing much as the technical support… ok the since she insist..i started my bashing towards her kaw kaw punya… until she cant really handle it… until she said..

“so sir, do u want me to put u with the technical support” since she cant really handle all my questions the way it should be but im sorry for her because she became another victim of my serial customer bashing programs… lol….

I replied

“yes please”

They put me on hold for about a minute before the technical department took over my call… ok now im talking to the more techie person.. her name is shareena…. Sorry to her as well because she need to hear my bashing lecture… yes indeed…I know its not ur fault but… I praised her since she handle the situation well with proper and professional way but yet it still cannot lower my anger and disappointment level.Since everything is well explained with the high tone and so forth… I heard the tapping sound of keyboardd and everything and she do took note on every single piece that came out from my mouth.. I do trust her that she going to do what she told me… I even challenge the Celcom CEO to personally re-clarify the problem with me and asked her to forward mygreetings to him/her.

We ended the call after bout 40 minutes of complaints on the phone …and less than an hour after that she called me back to give me my complaint reference number for future reference and she even allow me to direct contact her for anything regarding this complaint… she said she will get back to me within a week or less or I will start my bashing program again…

And this is another series of why you shouldn’t use celcom 3g broadband package. I hope they can fixed this or im going to terminate my subscription

Tags: Celcom 3G

Posted in celcom | 6 Comments »