Super High Latency - Celcon 3g SUX BIG TIME
October 25, 2007 – 5:25 pm | by eMpTycuBe
Guess wut!!!….Today’s average performance…. super high latency …big time (click on the picture for larger view)
Tags: Celcom 3G, Celcom Broadband
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- Nov 4, 2007: Comment from Reader regarding Maxis Broadvband - Cheated by agents
8 Responses to “Super High Latency - Celcon 3g SUX BIG TIME”
By azrn on Oct 28, 2007 | Reply
uikk..where’s my comment at ur previous entry? huuu… blame celkom for the unstable connection. Penat taip panjang2 komen tu..skali terputus pulak koneksi. Haih~
just be patient lar.. exam is coming so soon. wish u best of luck!
By zack on Nov 1, 2007 | Reply
Beware of Maxis Broadband Trick!
Just to share my unpleasant experience with you all about Maxis
Broadband
service. Early of July’07, I went to the Maxis Agent at ground floor of
Prangin Mall, Penang to register for Maxis Broadband account. I had a
very
bad first impression on the shop due to the rude attitude of the shop
agent,
an old lady. She showed the face that shedon’t like to entertain your
inquiry at and just simply point her finger to the poster beside and
asked
you to read for yourself, without even border to look at you.
“May I know how much I should pay for the first month bill?Is there any
deposit or installation fee or something?” one of the questions I asked.
“RM68!” she answered with annoying face.
“Is there any other terms and conditions, like what is the minimum
period I
have to use before I can cancel the line?” “No!” she answered rudely.
“So there is no other charges at all? Just RM68 since first month?” I
asked
carefully to confirm. “I already told you! Yes!” she replied.
I tolerated with her attitude and registered a Maxis Broadband account.
The
broadband line is up and running a month later. Onemonth later, I
received
the first bill from Maxis. Guess how much is the amount? RM251.61!!
I was shocked and went back to the center to clarify. I went to the
counter
with a fat guy, again entertained with very bad attitude (just wonder
why
all workers in the shop are so rude??!!) He denied everything that I
complained to him and said that I was my mistake! I listened wrongly!
Furthermore, when I requested to cancel the line, he told me that I
can’t
cancel the line because I was bounded with18months contract with Maxis!
If I
canceled now, I have to pay RM68 x 18 =RM1224!
I was so angry that had been cheated and fooled! So, I called to Maxis
center to report the issue. At first, I was told to give the name of the
sales person that told me this information. Without this, they can’t do
anything. Who will remember the sales person’s name? Isn’t that they can
trace back the agent since her name will appear on my registration
form?This
is the most basic traceability requirement for an ISO9000 company! Which
they are! After 20 minutes of conversation, the operator finally agreed
to
helpme to file complain and given me a case no., telling me that they
will
give mean answer within 7 working days.
Within 2 month after the complaint, I made at least 5 calls to Maxis
center
to follow-up with the case. Every time I was asked to wait and I will be
contacted within 7 working days! Including one time a maxis Indian lady
operator hang-up my call when I asked on when I could get an answer!
Until the last time when I insisted to have an answer, I was told that
the
file has been closed and the action they took is simply sent a letter to
the
particular sales agent company!
“You can choose not to pay the bill, but we will terminate your line
when
the due date is over and fine you accordingly.” The reply I got when I
tried
to get advice on what I should do with my bill!
What I can do next? Simply pay whatever bill amount they charged (to
avoid
being fined) and keep quiet (since there is no channel to complaint on
the
cheating trick)!
Just writing this to remind everyone who wish to register for the Maxis
broadband to be aware on their trick, remember to record down whatever
the
sales person told you and most important get the name of the
salesperson!
And most important, think twice before step into the maxis center at
Prangin
Mall, Penang
By zack on Nov 1, 2007 | Reply
just Beware of Maxis Broadband Trick! before terkene
Just to share my unpleasant experience with you all about Maxis
Broadband
service. Early of July’07, I went to the Maxis Agent at ground floor of
Prangin Mall, Penang to register for Maxis Broadband account. I had a
very
bad first impression on the shop due to the rude attitude of the shop
agent,
an old lady. She showed the face that shedon’t like to entertain your
inquiry at and just simply point her finger to the poster beside and
asked
you to read for yourself, without even border to look at you.
“May I know how much I should pay for the first month bill?Is there any
deposit or installation fee or something?” one of the questions I asked.
“RM68!” she answered with annoying face.
“Is there any other terms and conditions, like what is the minimum
period I
have to use before I can cancel the line?” “No!” she answered rudely.
“So there is no other charges at all? Just RM68 since first month?” I
asked
carefully to confirm. “I already told you! Yes!” she replied.
I tolerated with her attitude and registered a Maxis Broadband account.
The
broadband line is up and running a month later. Onemonth later, I
received
the first bill from Maxis. Guess how much is the amount? RM251.61!!
I was shocked and went back to the center to clarify. I went to the
counter
with a fat guy, again entertained with very bad attitude (just wonder
why
all workers in the shop are so rude??!!) He denied everything that I
complained to him and said that I was my mistake! I listened wrongly!
Furthermore, when I requested to cancel the line, he told me that I
can’t
cancel the line because I was bounded with18months contract with Maxis!
If I
canceled now, I have to pay RM68 x 18 =RM1224!
I was so angry that had been cheated and fooled! So, I called to Maxis
center to report the issue. At first, I was told to give the name of the
sales person that told me this information. Without this, they can’t do
anything. Who will remember the sales person’s name? Isn’t that they can
trace back the agent since her name will appear on my registration
form?This
is the most basic traceability requirement for an ISO9000 company! Which
they are! After 20 minutes of conversation, the operator finally agreed
to
helpme to file complain and given me a case no., telling me that they
will
give mean answer within 7 working days.
Within 2 month after the complaint, I made at least 5 calls to Maxis
center
to follow-up with the case. Every time I was asked to wait and I will be
contacted within 7 working days! Including one time a maxis Indian lady
operator hang-up my call when I asked on when I could get an answer!
Until the last time when I insisted to have an answer, I was told that
the
file has been closed and the action they took is simply sent a letter to
the
particular sales agent company!
“You can choose not to pay the bill, but we will terminate your line
when
the due date is over and fine you accordingly.” The reply I got when I
tried
to get advice on what I should do with my bill!
What I can do next? Simply pay whatever bill amount they charged (to
avoid
being fined) and keep quiet (since there is no channel to complaint on
the
cheating trick)!
Just writing this to remind everyone who wish to register for the Maxis
broadband to be aware on their trick, remember to record down whatever
the
sales person told you and most important get the name of the
salesperson!
And most important, think twice before step into the maxis center at
Prangin
Mall, Penang
By vangardx on Nov 2, 2007 | Reply
gile sedih tgk ping tu..huhu
good luck for exam bro..
By eMpTycuBe on Nov 4, 2007 | Reply
to mr zack -
first thing all this stuff always have a contractmost of them… so if i were u i will go to the centre to register not to agent because agents tend to NOT telling u most of the stuff coz what they want only commision.. i do aware bout the maxis contract and stuff.. even for celcom 999 package HSDPA with modem do have a contract for 18 monts..
secondly… it partially your fault not reading the T & C of the package… they always hide it somewherein T &C but they do have it there.. read it twice and understand it correctly or u can bring the case to consumer tribunal whereby u can can compensation
i think we all should aware of this marketing style and make sure we have our right as a customer
By Jai on Mar 22, 2008 | Reply
Both Maxis and Celcom suck big time.. I dont know why they shamelessly name their service “broadband” at the first place.
I’m currently using maxis wireless “broadband make-believe”. The problem is that eventhough I’m within 3G area, the download speed is nothing to brag on. At most is 30 kbps in the early morning. And I usually get disconnected during files download and when the connection is restored, I usually get the maxis broadband homepage.
Today I tried Celcom 3G broadband, not the package with modem coz I dont want to be bonded with their ridiculous term. Now, the problem with my celcom connection is that I cant use free Rapidshare download anymore because it seems that I’m sharing IP address with other users. The same goes with my IRC connection. Celcom connection is worse during rainy day compared to maxis. Lucky me that there’s a cooling off period of 7 days where I can terminate celcom service and get my deposit back.
By Marvinbn on Mar 25, 2008 | Reply
omg.. good work, bro