eMpTycuBe - Story of a Cube

Comment from Reader regarding Maxis Broadvband - Cheated by agents

November 4, 2007 – 11:49 am | by eMpTycuBe

I received a comment on this post http://emptycube.net/story/super-high-latency-celcon-3g-sux-big-time/ here regarding maxis broadband… i want to share with u guys here…. partially its not entirely maxis problem..but how they handle the customer complaint as a matter affect is kinda annoying.. but to blame is the agents who this customer registered with

here is the story

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just Beware of Maxis Broadband Trick! before terkene

Just to share my unpleasant experience with you all about Maxis Broadband
service. Early of July’07, I went to the Maxis Agent at ground floor of Prangin Mall, Penang to register for Maxis Broadband account. I had a very bad first impression on the shop due to the rude attitude of the shop agent,an old lady. She showed the face that shedon’t like to entertain your inquiry at and just simply point her finger to the poster beside and asked you to read for yourself, without even border to look at you.

“May I know how much I should pay for the first month bill?Is there any
deposit or installation fee or something?” one of the questions I asked.

“RM68!” she answered with annoying face.

“Is there any other terms and conditions, like what is the minimum period I have to use before I can cancel the line?” “No!” she answered rudely.

“So there is no other charges at all? Just RM68 since first month?” I
asked carefully to confirm. “I already told you! Yes!” she replied.

I tolerated with her attitude and registered a Maxis Broadband account. The broadband line is up and running a month later. Onemonth later, I received
the first bill from Maxis. Guess how much is the amount? RM251.61!!

I was shocked and went back to the center to clarify. I went to the counter
with a fat guy, again entertained with very bad attitude (just wonder why all workers in the shop are so rude??!!) He denied everything that I complained to him and said that I was my mistake! I listened wrongly Furthermore, when I requested to cancel the line, he told me that I can’t cancel the line because I was bounded with18months contract with Maxis! If I canceled now, I have to pay RM68 x 18 =RM1224!

I was so angry that had been cheated and fooled! So, I called to Maxis center to report the issue. At first, I was told to give the name of the sales person that told me this information. Without this, they can’t do anything. Who will remember the sales person’s name? Isn’t that they can trace back the agent since her name will appear on my registration form?This is the most basic traceability requirement for an ISO9000 company! Which they are! After 20 minutes of conversation, the operator finally agreed
to helpme to file complain and given me a case no., telling me that they
will give mean answer within 7 working days.

Within 2 month after the complaint, I made at least 5 calls to Maxis center
to follow-up with the case. Every time I was asked to wait and I will be contacted within 7 working days! Including one time a maxis Indian lady operator hang-up my call when I asked on when I could get an answer!

Until the last time when I insisted to have an answer, I was told that
the file has been closed and the action they took is simply sent a letter to the
particular sales agent company! “You can choose not to pay the bill, but we will terminate your line when the due date is over and fine you accordingly.” The reply I got when I tried to get advice on what I should do with my bill!

What I can do next? Simply pay whatever bill amount they charged (to avoid being fined) and keep quiet (since there is no channel to complaint on the
cheating trick)!

Just writing this to remind everyone who wish to register for the Maxis broadband to be aware on their trick, remember to record down whatever the
sales person told you and most important get the name of the salesperson!
And most important, think twice before step into the maxis center at Prangin
Mall, Penang

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comment to Mr Zack

i felt sorry for you mr zack but there are couple of things that WE as the consumer need to aware of…

first thing all this stuff always have a contractmost of them… so if i were u i will go to the centre to register not to agent because agents tend to NOT telling u most of the stuff coz what they want only commision.. i do aware bout the maxis contract and stuff.. even for celcom 999 package HSDPA with modem do have a contract for 18 monts..

secondly… it partially your fault not reading the T & C of the package… they always hide it somewherein T &C but they do have it there.. read it twice and understand it correctly or u can bring the case to consumer tribunal whereby u can can compensation

i think we all should aware of this marketing style and make sure we have our right as a customer

Tags: cheated, Maxis broadband