eMpTycuBe - Story of a Cube

Again another complaint to Celcom….this time I hit them hard

Well said, I made another complaint today around 8pm on 31 october 2007, at first I called and talk to a customer service assistant (guy) and I straight away asked him to forward me to technical department. But then this guy said he cant transfer me to the technical department regarding the current number im calling from since I may need to configure the phone im using now. I told him im not going to ask for the silly configuration and so on… I wanted to make a complaint to the technical department since this normal operator customer service wont have any idea what im going to asked for…. But this guy said he cant do that or else the technical department wont accept it. So I have no choice… I topup my maxis number and called them from my maxis number…

Another normal customer service operator answered the call and this time a women named kavitha… first things of the sound I asked her to transfer me to the technical department but she asked me for confirmation of my number and name and IC number. Ok fine… then she asked me why I need to be transferred to the technical department… I said I wanna make some complaints… and she said ok she will note it for reference and report… I said no!…since they cant do anything and you wont understand what im going to asked… she said she will try her best…..

i don’t want to bashed the normal customer service operator since they know nothing much as the technical support… ok the since she insist..i started my bashing towards her kaw kaw punya… until she cant really handle it… until she said..

“so sir, do u want me to put u with the technical support” since she cant really handle all my questions the way it should be but im sorry for her because she became another victim of my serial customer bashing programs… lol….

I replied

“yes please”

They put me on hold for about a minute before the technical department took over my call… ok now im talking to the more techie person.. her name is shareena…. Sorry to her as well because she need to hear my bashing lecture… yes indeed…I know its not ur fault but… I praised her since she handle the situation well with proper and professional way but yet it still cannot lower my anger and disappointment level.Since everything is well explained with the high tone and so forth… I heard the tapping sound of keyboardd and everything and she do took note on every single piece that came out from my mouth.. I do trust her that she going to do what she told me… I even challenge the Celcom CEO to personally re-clarify the problem with me and asked her to forward mygreetings to him/her.

We ended the call after bout 40 minutes of complaints on the phone …and less than an hour after that she called me back to give me my complaint reference number for future reference and she even allow me to direct contact her for anything regarding this complaint… she said she will get back to me within a week or less or I will start my bashing program again…

And this is another series of why you shouldn’t use celcom 3g broadband package. I hope they can fixed this or im going to terminate my subscription

Tags: Celcom 3G